Quality Management

The quality of products and services clearly affects customer satisfaction, sales, cost cuts, productivity increase, as well as the general development and reputation of the company and society as a whole.

Among the first companies in the country, at the end of 1998, Aluminij was awarded the Certificate of Quality Management System according to the requirements of ISO 9001, and since then it has successfully been recertified on several occasions by the international companies in charge of implementation monitoring of the commitments required by the certificate holders. In accordance with the provisions of ISO 9001, the quality management system must be constantly observed and it is necessary to supervise the work of the entire system, which means good networking within the company departments and constant measuring, monitoring and analysis of indicators.

Also, at the end of 2003, we established an effective Environmental Management System in accordance with the provisions of the international standard ISO 14001, which has also been successfully recertified several times. Within this system, we are committed to ongoing work on protection of environment, and we have already invested tens of millions of Euro for this purpose. The importance of this certification lies in the fact that it confirms the successful implementation of the EMS in dirty industry of the process form (continuous operations during all days of the year) that annually deals with about half a million tons of various commodities, the industry that consumes 225 MW of electricity a year with extremely high operating temperatures, which leads to the formation of large amounts of exhaust gases and dust. However, an assessment whether Alumnij pollutes the environment has been made by the stringent international organizations through regular, mandatory and supervisory visits every six months.

With introduction of ISO System, Aluminij is committed to continuous improvement of the quality and the environmental conditions, as well as satisfying buyers and other interested parties, compliance with legal provisions, helping the development of our and neighbouring areas, and health and safety of all its employees, business associates and visitors to the company.

Successful application of a systematic approach to quality and environmental protection is best reflected by the exceptional business outcomes which are achieved year in, year out in all those areas that are in their domain of influence. At the beginning of each year, we set targets for the year that follows, and they are always more challenging than their results in the previous year. The performance results monitoring of the set goals is  done through the regular independent internal assessments, through monthly meetings of the Committee for Quality and Environment, through the annual meetings of the Board for Quality and  Environment as well as re-certification and  supervisory checks by the competent international companies. It is precisely because of our concern for environment, that we received the Charter of Golden Phoenix by the International League of Humanists, as the first international eco-company.

The Aluminij Management have recognized that the success of the company business depends on the quality of work and expertise of its employees. In this respect, we have engaged great effort and resources in continuous training and professional education of all employees and lifetime education has literally taken hold in our company.  

Anyway, Aluminij is one of the few companies in the state, which holds both mentioned certificates, but there is also in preparation introduction of  ISO 18001 System related to the safety and health of employees. In addition to that, there is a plan for introduction of some more systematic approaches to management, such as  the information management system, energy management system, risk management system, financial management system....